FAQ

• And we love you back. You can move in on the first day of the new month. After we’ve approved your subscription and, of course, if your apartment is available. You can see the availability of each apartment on the location page of your choice.

Subscribing is easy. Zero activation costs, zero hassle.
1. CHECK.
We welcome all and have only a few prerequisites, such as income. You can read them in the FAQ below.
2. REGISTER.
Answer a few questions and upload your proof of income. Registration is free and takes just minutes. Find the registration link on your location page.
3. MATCH.
Availability and finance approved? We will let you know by mail. Not eligible? We tell you too. Note: if you haven’t heard anything, it means that this phase hasn’t started yet.
4. MEET & GREET.
We invite you to visit the premises. Exciting. We will answer your questions, and you’ll get a good impression of the building.
5. ENROLL.
All happy? You’ll receive an offer for your new apartment.
If you accept: pay, sign, and you’re done. Now you’re one of us.
6. MOVE IN.
Select your favorite add-ons. Move in. Feel the vibe. Welcome home. 💫

If you want to be the first to move in, make a move now. Is your favorite location…

• …in the registration phase or in use? You can register immediately! Find the registration link on your location page.
• …in the design phase? Sign up for the newsletter. You’ll automatically be notified when these new homes become available. Convenient.

• Nothing, null, nada: Z E R O euro. That is only fair. Note: once you rent an apartment, there is a deposit requirement of 1 month’s rent.

• Nope, there isn’t one. Just register directly for an apartment via the page of your favorite location. Or sign up for our newsletter, if you are interested in a different location. You’ll automatically be notified when new homes become available. Convenient.
• Please note: there are requirements, such as a certain income level. Not everyone gets a housing offer.

The Urban Woods you live your way, with space for connection. We build a community and welcome all flavors of life. Just a few prerequisites:

• FINANCIAL STRENGTH: you have verifiable, stable income. Salary from employment? Perfect. Own business or freelance? Works too. If you can prove continuity, you’re good. Examples: permanent contract OR temporary contract + employer statement OR tax assessment + 1 annual account + KvK registration.
• INCOME: your gross monthly income is at least: 3.2× base rent for a single household, 3× base rent for a single household with a guarantor, and 4.5× base rent for roommates (3× main tenant and 4.5× jointly). Note: savings don’t count as income.
• LEGAL: you possess a valid ID and your name is NOT registered on World-Check.
• HOUSEHOLD: number of residents per apartment is limited to two. The Urban Woods are not suitable for families. Pets are not allowed.
• NOTE: At The Urban Woods, everyone pitches in from time to time. Join the gardening crew, manage the book nook, or be the on-site host. Small roles. Big impact. Got to love that.

To rent a home in The Urban Woods, your income requirement is slightly lower if you have a guarantor. A guarantor financially backs you and is jointly liable for financial obligations arising directly from the lease.

• These obligations include obligations such as unpaid rent, service charges and tenant-caused damage. Liability is capped at 9 months of rent plus service charges, in line with common Dutch practice.
• The guarantor must earn at least 4× the base rent (net income). The guarantor signs a separate guarantor agreement, which formally records these responsibilities.
• The guarantee applies only during the lease term and ends automatically once the lease is properly terminated, the apartment is returned in good condition, and all financial obligations are settled.

• A housing subscription is the modern way of renting, renting 2.0: excellent service, top-quality apartment, and a fine set of shared facilities. Upgrade your subscription anytime with add-ons. On demand. Just swipe it up and live life your way.
• The costs of the subscription are rent + carpeting costs + service costs. The add-ons are optional extras, often charged per hour or per day. Example: an e-bike or additional storage space.
• Good to know👉🏻via WoodsApp, you have cost insights at all times. Full transparency. We think it is important.

• Add-ons are extra services on demand to upgrade yourself. You can add them to your subscription on demand and make The Urban Woods match your lifestyle. Swipe it up or down. Anytime. Super flexible. Add-ons are often charged per hour or per day.
• Every location offers different add-ons. Examples of add-ons are extra storage space, a cleaning service, or an e-bike. Check the page of your location to see what add-ons are available.
• NOTE: do not confuse add-ons with shared facilities. Shared facilities are NOT individually adjustable. An example is a roof terrace or shared dining space. Check the page of your location to see which shared facilities are provided.

• Yes. You have all the rights and obligations of a tenant.

• No way. Stay. A lifetime. Or just a bit. It’s up to you. The minimum stay is one year and after that, you only have one month’s notice. Ready for the next adventure? In WoodsApp, you unsubscribe, wait for the written confirmation, and off you go.

 

• Subscription: monthly, you pay basic rent, carpeting costs, and service costs. A price indication is listed on the page of your location. The basic rent depends on the city and the size of your apartment. The service costs depend, partly, on consumption; it is an advance payment. There are no registration fees.
• Add-ons: on-demand, you may increase your luxury level with optional add-ons. You only pay for them if you order them. They are optional, not part of your rent or of the service charge. For example: an e-bike or extra storage space.
• Note this disclaimer: prices and cost indications on the website are for informational purposes only. Please, find in your lease the actual costs that apply to your specific apartment.

• The basic rent. A rent indication is listed on the page of your location. The rent depends on the city and the size of your apartment.
• Small price range. Sometimes there is a small price range listed for an apartment type. Why? Within a layout type, sizes may vary slightly. Prices are based on size, on m². So when sizes vary slightly, prices vary slightly too.
• Large price range. However: is there a large price range for the apartment of your choice, a range of several hundreds of euros? Then the price is still a rough estimate. The prices for that location have not been determined yet. Worry not: sign up for the newsletter, and you are sure to know the prices as soon as we know them.

Yes, some apartments have a price range or a from/to price. There are two reasons for this:

1. Large price range? The price is not yet known. In this case, the prices for that location have not yet been determined. The building is still in the early construction stage. Subscribe to the newsletter, and you’ll know the prices as soon as we know them.
2. Small price range? There is a small size difference. Within one layout type, there may be small size deviations. You pay per m², so if your apartment is slightly bigger, you pay slightly more. In addition to a price range, you will also see the m² range at the apartment listings.

• Every resident pays carpeting costs and service costs monthly, in addition to the basic rent. In the link, we tell you all about it.

• The deposit is the amount of two months’ basic rent.

• Zero. There is no application fee. We think this is only fair.

• Water, heat, electricity: Read about it in this link.
• Saving resources is important to us. Better for you and for the world. The Urban Woods are equipped with the latest technology for efficient use. Plus, in WoodsApp you learn about your behavior and find personal improvement opportunities. You also see when the building generates more energy than we use. So make sure that when the sun is out, your machines are on. 🔆
• Gas: We don’t do gas. It’s SO not necessary. The climate deserves better. For heating, we use the heat pump, which extracts heat from the earth. Durable and efficient. To cook, we offer induction. Yes, you live more sustainably without even noticing it.

• No. We are transparent. No application fee or key deposit.

• Yes, there is an indexation on the basic rent, up to a few percent per year. You will always receive written notification of this, at least two months in advance. The legal maximum is determined by law. Read more about it on the Dutch government’s website.
• Service charges are partly based on consumption. They are estimated in advance, so they are always variable.

• It is not fully furnished, but it is well-equipped. Each apartment includes a fancy kitchen, with quality hardware such as a dishwasher, a soapy bathroom with a designer shower and toilet, and often a balcony or two or three.
• Most apartments come with flooring, wallcovering, curtains, sustainable underfloor heating, and a video doorbell is the cherry on top. The exact list may vary per location. Of course, you will receive a detailed list from us before your subscription starts.

• Sizes and floorplans vary. An apartment at The Urban Woods is typically between 40m² and 75m². One bedroom or two bedrooms? Please check the options on your location and find your match.
• Each apartment is efficient. Lots of items traditional houses have indoors – like a washing machine, a guestroom, or a study – are now located in shared areas. It means more space for you and yourself.

• Lots and lots. That’s the whole point of The Urban Woods. Get that luxurious hotel feeling, right at home. Each location offers a variety of facilities such as a gym, hot tub, work space, laundry area, hotel rooms, indoor bike parking, a coffee corner, and way more inviting spaces to lift it all up or slow it all down. Check your location for the specifics.
• Do note: The Urban Woods offer shared facilities and add-ons. Shared facilities are part of your subscription package and are equally available to all residents. Add-ons are optional extra’s. You only pay for add-ons when you select them. Check the page for your location to see which shared facilities and add-ons are available.

• In Delft? You’re good. Our electric cars are right on site, there to share. Hop in and go. Prefer your own car? Street parking usually works. A fair number of permits is available. Note, parking policy isn’t set for the other locations of The Urban Woods yet.
• No permit? No worries. There’s a big free parking lot around the corner.
  Three-minute walk. Bonus: you’ll smell the forest. But honestly… We believe in bikes. In trams. In walking. In cities made for more than just cars.

• Yes, you can. The number of residents per apartment is limited to two. That’s the beauty of The Urban Woods. You are in charge. Do note that a separate contract needs to be signed. Therefore, you will need to specify the number of residents and update us during your lease if this changes.

• Your house adapts to your needs. Not weird, just a new way of looking at housing. Add a guest room for the night or extra storage space for your new book collection. It’s only down the hall. So no, you do not need to move to another apartment if you use an add-on. We provide access whenever you need it. It makes your house and your bill adjustable and always perfect for your today.

• No, this is strictly prohibited and may lead to immediate termination of your contract and a financial penalty.

• This house is lordless. Instead, we have the concierge – The Ranger – on the premises to assist you. You are king of your castle.
• The Urban Woods do have founders: Sebastian Monteban and Tim Vermeend. And they are not your typical real estate guys. They want to change the industry. For the better. Doing the snobby landlord thing is not their cup of tea. Read here what is.

• It sure is. Strong as Popeye on spinach. The building is built with cross-laminated timber (CLT). This is a solid wood panel system that is more and more widely adopted in Europe.
• The strength, dimensional stability, and rigidity of CLT allow it to be used in mid- and high-rise buildings. It is lighter than concrete, but, at the same time, super strong. We love to build bio-based and to make our little piece of the earth a bit better. Here is our vision, and here is HOW we make it happen.

• No. Sorry to cut you short, but: no. We don’t just cut wood, we grow it too. The wood we use to construct The Urban Woods is made of 100% sustainably grown good-wood timber. For each chopped tree, we plant three trees in return. When The Urban Woods grow, the forest grows too. Wood is circular because it never runs out. But this is only true as long as we keep planting. So we do.
• Read more about our bio-based building philosophy and about our wood policy here.

• All Urban Woods have the same principles and ethics. They all provide sustainable flexible comfortable living in a wooden building. Yet, they are not the same; each Urban Woods location has its specific character and set of facilities. Try them all. 😊

Because they are! The Urban Woods are digitally advanced.

• Optimal living experience WoodsApp and digital onboarding, result in relevant
  housing and proud tenants. Smart maintenance and real-time data contribute to smooth operations. More examples: The Urban Woods enable you to track energy generation and consumption in real-time. You control all services – get your drain fixed, book a gym class – with a click and a swipe.
• The building has a brain of its own. Energy is distributed through the building wisely, thanks to sensors and high-tech solutions. Home, smart home.
• Smart construction A.I. integration, advanced BIM, and digital twins result in fewer errors, less waste, and short lead times.

• Well, if it wasn’t for our own modesty, we would even call it the most sustainable building ever. The bio-based building is designed with the UN Sustainable Development Goals as a guide. The Woods are made of wood. Wooden hull, inner walls of flax and wood fiber as insulation material. It all grows back. Plus: most of the building is reusable.
• Here is our vision and here is HOW we make it happen. But the sustainability page is pretty informative too.

Get to know all there is to it and contact us. We look forward to it.

• YES: At The Urban Woods, we run the show together. Everyone pitches in now and then. Join the gardening crew, be a gym hero, manage the book nook, help out with events or be the on-site host. Small roles. Big impact. Love it.
• AND NO: Joint social activities? Up to you. Mingle or retreat. Join a pop quiz, birdwatch walk, yoga, bootcamp… or be invisible and simply disappear. Whatever you do, do you.

• Typical residents are global citizens, design lovers, entrepreneurs, adventurers, PhD candidates, professionals, and freelancers. The Urban Woods are less suitable for families or pet owners.
• That said, residents come in all shapes and sizes. We are individuals with bright, open minds. What binds us is the love for both the city and nature. The need for balance. We like to live it up once in a while, but we also appreciate calming it down. Together we grow.

• Smoking at The Urban Woods is allowed exclusively in the designated outdoor areas only. Not in the apartments.

• Sorry, no pets are allowed. No large ones, no small ones. Assistance dogs are the only exception.
• Note: we do love wildlife. With a team of biologists, we bring biodiversity back into the city. So animals are welcome in the wild. Bring on those hedgehogs, butterflies, bees, and birds.

• Mi case, su casa. We have Hotel The Guesthouse for your visitors to stay overnight and – as a guest – they can use all facilities.
• Your guests can occasionally stay at your apartment as well, if no nuisance is caused. Please know that you are fully responsible for your guests and that, without a reservation at Hotel The Guesthouse, most facilities are restricted to residents only. Most residents appreciate calm surroundings.

• Most facilities are restricted to residents only. Some facilities are ok for your friends to enjoy when they are in your company. Your concierge, a.k.a. Ranger, will tell you all about it. If you invite more than 3 guests, check in with the Ranger to see if this is possible. Most residents appreciate calm surroundings.